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    Sharon Bernier
    Fusion Nightmare
    Topic posted December 3, 2017 by Sharon Bernier, tagged Internet 
    Fusion Nightmare

    We've been struggling with Fusion for years and at first it was "we know the tower you're on is congested" to now "the tower is fine, no congestion", yet trying to do anything on the internet is so frustrating as nothing loads, keeps timing out, etc., etc.  Sasktel's answer which I'm sure all Fusion customers received in the mail was if you wanted to pay MORE, then they would boost you.  Hmmm, offering a boost would suggest that Sasktel knows there is a big problem, but yet, instead of boosting their customers who they know have been so frustrated with such an inferior product, they won't just boost you, you have to spend MORE money.  The price of Fusion is outrageous as basically we are paying for a "dialup" service.  Since Sasktel knows there is a big problem and as others have stated that customer service keeps saying they get 100 calls a week about Fusion, is Sasktel going to do anything about this?  I refuse to pay more to get a "boost" when I'm already paying way more than what this service offers.  Its so bad that at times I have to put the hot spot on my phone in order to get anything done on my computer.  In the past I've tried emailing, phoning, etc., and nothing changed.  I admit I haven't done either for awhile as it has gotten to the point of "why bother", SaskTel doesn't care.  I would like to know if SaskTel is going to do anything for their Fusion customers or because we live in what they classify as a "rural" area, we're stuck with this?