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Topic

    Rob Poole
    Price Gouging
    Topic posted February 20, 2015 by Rob PooleBronze, tagged Internet 
    1999 Views, 9 Comments
    Title:
    Price Gouging
    Content:

    I took a look at Sasktel's pricing structure.

    I am paying 59.99 for high speed advanced, in Swift Current the same service is called high speed extreme. The only difference is Swift's service is $10.00 less.

     

    Comment

     

    • SaskTel Support
      Hello Rob,
       
      I hear ya, no one wants to pay more for the same service.

       

      As a business, we do our best to make decisions that will balance customer needs with our financial responsibility. 

      ​ ​

      This may not make you feel better, but we do our best to provide communication options to everyone in Saskatchewan. That doesn't mean we all have the same services available to us or the same prices​.

    • Leanne Johns

      Please explain why high speed service in dozens of small towns in Saskatchewan has download speeds of 5 MB included in the regular max and Internet bundle price yet in Regina it seems I am paying an extra surcharge to "upgrade" from 1.5 MB to 5 MB? This definitely seems to be price gouging. While I might understand having to charge customers in a remote sparsely populated area extra because of the higher costs to bring new services to such places, charging extra to customers in the largest cities has no apparent justification. Sasktel's website also makes it extremely difficult to research pricing as the prices for standalone services are hidden or unclear and hard to compare to advertised bundle savings. 

    • SaskTel Support

      Hi Danya, thanks for your feedback. We value it, and I will forward your comments and concerns to the team responsible.

      We continuously review our rate plans to ensure they are competitive, and meet the needs of our customers.

    • Brent Bassett

      Paying $40 for a hard line is getting harder to justify. Specially when we never even use it.

      Time is coming where I need to cut the bills. Soon.

    • Gordon Friesen

      I was disappointed to find out when we traveled to the US for the winter that the .07c per minute was no longer available without keeping existing data plan in place. Even though we have to shut of data to avoid roaming charges. Also without the data we have to pay $3.00 per day that we use the phone. We used to pay $25.00 US roaming for cell without keeping data. Then had the .07c per minute which suits our needs. As we have 2 phones, to avoid high costs we are forced to shut one of our phones off, even though we pay minimum monthly to keep phone number.  

    • Connie Delorme
      SaskTel Support said:
      Hello Rob,
       
      I hear ya, no one wants to pay more for the same service.

       

      As a business, we do our best to make decisions that will balance customer needs with our financial responsibility. 

      ​ ​

      This may not make you feel better, but we do our best to provide communication options to everyone in Saskatchewan. That doesn't mean we all have the same services available to us or the same prices​.

      View original

      Then explain to me why Sasktel "profits", in the millions, are handed out as donations, sponsorship and ad-hock funding.  As a government owned "non-profit" entity, financial responsibility should be managing finances and services to be equal for ALL Saskatchewan taxpayers (the owners?? correct) .  Why is there such a huge profit that Sasktel has the funds to 'donate' in the first place? 

    • Travis Bickle
      SaskTel doesn't gouge anybody. I spent 10 years of my young life working for TELUS and when I hear SaskTel clients complaining about price, service, etc... I cringe because SaskTel clients benefit greatly by having the best phone company in Canada, actually the world. Trust me when I tell you all that you DO NOT want "robelus" (Rogers, Bell, TELUS) having any hand in SaskTel. If you want to know the true meaning of gouging and bad service: then allow one of those three companies to own some or all of SaskTel and you'll be in for a rude awakening. Or, don't listen to me at all and keep complaining about SaskTel until it's gone.
    • Rob Hopkins
      Travis Bickle said:
      SaskTel doesn't gouge anybody. I spent 10 years of my young life working for TELUS and when I hear SaskTel clients complaining about price, service, etc... I cringe because SaskTel clients benefit greatly by having the best phone company in Canada, actually the world. Trust me when I tell you all that you DO NOT want "robelus" (Rogers, Bell, TELUS) having any hand in SaskTel. If you want to know the true meaning of gouging and bad service: then allow one of those three companies to own some or all of SaskTel and you'll be in for a rude awakening. Or, don't listen to me at all and keep complaining about SaskTel until it's gone.View original

      Actually, this guy has a really good point. Telus is a notorious scamming company. They stole $250 from me charging me for a service they kept telling me I had, when it had never even been available in my area. It took me a year and a half to get someone to admit to me that they'd sold me something they didn't have and had no intention of giving me.

      Saying that, keep in mind that telus and sasktel work VERY closely together sharing technology and infrastructure, so one is really no better than the rest when you get down to the nitty gritty.

    • Travis Bickle
      I worked for TELUS for 10 years in Calgary. My job was in IT and all those jobs are now overseas. Thanks TELUS, really appreciated that! Sarcasm. All Canadian phone companies were under a parent company umbrella called "Stentor" and they all operated under the exact same model until long distance, local service, and Internet "deregulation" occurred and opened up the doors for a duopoly + one (Rogers) and each company owns their respective "budget carriers" - Rogers is Fido, TELUS is Koodo, and Bell is Virgin (in Canada). They still operate closely, but in Saskatchewan, SaskTel is the owner of the vast majority of the infrastructure shared cooperatively between SaskTel and the big three. There are many similarities between the original "Stentor" incumbents that morphed into the duopoly + one scenario that exists in Canada now. I worked through the entire transition to this. SaskTel is to be cherished. Nothing is perfect though. So, there's that. However, SaskTel is more important to Saskatchewan people than "Robelus" ever will be.