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    Bonnie Moleski
    Fusion Usage Incorrect
    Topic posted January 6, 2017 by Bonnie Moleski, tagged Internet 
    942 Views, 14 Comments
    Title:
    Fusion Usage Incorrect
    Content:

    Hi Everyone

    Please let me know if your fusion is charging you data usage when you are not using it.  We are on the Dysart tower and I checked my usage and in 24 hours I used 15GB.  Needless to say I was at work, kids in school, then hockey practice and then sleeping.  We had turned off the tablet, and it was just one phone and laptop.  We used 5GB while sleeping too boot.  I have talked to several neighbours and they have found that their usage is going up, plus others had usage when they were away on holidays.  I find it awfully expensive to be paying a minimum of $100 a month for internet and being billed for time we did not actually use it. SaskTel has stated they have had no complaints, so I am looking for some complaints so they will look into this issue.

    Thanks

     

    Comment

     

    • Teresa Shindelka

      We are on the Milestone tower. According to Sasktel we have already reached an overage of 150 GB. We both work full time and have unplugged our Ethernet cords. They are stating we used over 25 GB in less than 12 hours. There HAS to be something wrong with the billing. We are flying through data when our phones have been on 3G and only have 2 iPads on and one desktop on fusion. Please anyone else noticing this please speak up. They will deny anything is wrong if not enough customers express concerns!!! s

    • Les Salkeld

      I don't agree with what they say I am using also.  I have unplugged everything except the supplied modem and only was using my iPad.  I used a data monitor on the iPad and Sasktel had me at about double.  Not sure how accurate the data monitor is, but I don't use my internet anymore than I did last year and now I am always 30-40% higher.  I hardly even came close to the 50GB allowed before cause if I got slowed down Fusion became useless, now I'm always close to the 50 or over and I'm not using it twice as much.   I have mentioned this when I called in but just got the same lip service that it has to be something at my end, cause everything at their end looks good.   I hate the way they keep claiming 'fair use' but yet everyone in town gets unlimited and free equipment and they charge us through the nose for everything we get.   They give all the breaks to the urban areas like bundling.  I have only 2 services available to me from Sasktel that I can use or need, but I don't get any break.  Example VIP 85 wireless plan, that would cost me $100 cause I can't bundle, but urban areas get a deal....again.  If they believe in fair use, how about same price for everyone for the same service or package.  Sasktel treats rural customers very poorly.  Don't even dare bring up Sasktel service of rural customers at the local coffee shop.  

    • SaskTel Support

      Hi Bonnie, Teresa and Les,

      It sounds like there’s a few of you out there who are having problems with this. Here’s some tips if you’re experiencing higher than normal data charges.

      Turn off automatic updates. Instructions on how to do this will vary based on the device. Try a Google search for turn off automatic updates for (xbox, iPad, Samsung Galaxy S6, etc.)

      Turn devices completely off when not in use.  This includes smartphones, gaming systems, blu-ray players, smartTVs and computers. It is common for connected devices to perform system updates when the devices are not in use. 

      Run a security program for viruses and malware. If your computer has a virus or malware this can be a cause of high data usage.

      Always password protect your in home Wi-Fi to prevent unauthorized usage.

      You can also turn off your Wi-Fi as a guard against automatic updates or background tasks using data without your knowledge.

    • Teresa Shindelka

      There are more than just a few people having problems - social media has opened a can of worms with SaskTel written all over it.

      Your "tips" are great - but to be honest, not very useful. 

      I have run a security program for viruses and malware.  Oddly enough, they need to be updated to catch the most recent threats.  I can't update the program or Google search to turn off automatic updates - that would need the internet - at this point with these outrageous charges, I can't afford to even go back online with the fear that I am going to hit the next "overage threshold" and be charged again.  And with the data usage not being real time, but up to 48 hours delayed, how would I even know if I went over until it was too late?  Just like going through 50 GB of data in about 14 hours for 2 working adults (10 of those 14 hours the said 2 adults were working away from the home and not using the Wi-Fi at the home......)  The numbers just aren't adding up.....

      My Wi-Fi has ALWAYS been password protected - I live out on a farm - no one is even close enough to me to be in range..... which goes back to why I am being charged more than urban areas in the first place..........

      I have COMPLETELY shut off my modem, unplugged all Ethernet cords and taken my hand held devices off Wi-Fi.  Yet, I somehow managed to use 4 GB in a day.....does that seem right to you?

      For internet being deemed a necessity, you are crippling rural Saskatchewan and their businesses.  We already pay twice as much for 1/2 the product.  And now with the limit you have placed on usage for Fusion customers, you are forcing us to take 10 steps backwards when it comes to technology and how we fit in the social network.  I get that the cellular towers are overwhelmed - but really, what did you think was happening?  With a lot of homes dropping their land lines in favor of cellular devices, this is a surprise to you? 

      I would like to know - in an urban center with unlimited usage, what is considered a "heavy user"?  over 100 GB?  Why are they not limited, slowed down, capped and/or charged more for over usage in reflection of the "fair usage" policy that seems to keep being thrown in the responses I have received?  Most of them have cellular devices that are using the tower that I need for internet services.  Why aren't they charged as much overage charges I seem to be getting?  Or why are urban areas not being charged the same internet charges as I have and then the surplus going towards upgrading the towers and/or running fiber optic so that we all benefit?   

      Thank you for responding - at least it is good to know someone is reading these forums.  I am very happy to not have the line "we have not had any complaints" in your response.  My MLA will have more to read when I send my concerns his way.

       

    • Bonnie Moleski

      Thank you for your reply

      I will be sending a letter of complaint to my MLA

      I must say I agree with everything that Teresa Shindelka has written.  I would like to compare this to owing a car without a speedometer, we are unable to find out fast we are going until 48 hours later, and then we receive our tickets in the mail.  Now any lawyer would throw those tickets out of court because by law in order to charge us we need to know how fast we are going and we were refused a speedometer.  Another thing is that the usage, people have no idea how much they are using because it cannot be tracked in a reliable timely fashion, and it is also charging us when we have it unplugged, which just baffles me.  We could get our notification that our usage is getting close, but in reality we maybe over at the time of notification.  So what is the use?

      Yes crippling the rural, rates in the cities are a fraction what we pay out here.  I can walk into any restaurant or business in the city and get free wifi, sasktel sends out free wifi in certain places in the cities. For $52.95 in the city I can have unlimited internet, but out here we are limited and charged up to 4 to 5 x for what they receive in the cities. (my one neighbour was away on holidays and then gone at Christmas and was using 25GB a day) I think that if we pay $87.95 (40% more than the city) a month the internet usage should be unlimited, or are speed should be slowed down once we reach a limit.  Since Fusion is so reliable this should be a reality because it really isn't a reliable in its usage, so I don't know how they can track and charge....

      Yes social media has made everyone aware of this problem so we (your customers ) know this is a problem and Sasktel should take some initiative and resolve the problem, not just hope it will go away.  Because this is a problem and charging these rates to some and not others because of geography is just wrong....

      Thanks

       

    • Bonnie Moleski

      Oh and as far as turning off my phone to avoid usage charges, I have already discontinued internet on my phone to help pay for these increases.  It sure is helpful now that everything we do now days is dependent on the internet or a phone, and we are being forced to pay these high rates.  (ie: write this notification, apply for EI, pay bills, shopping, just about everything, news, weather notifications for highway safety and we are now paying the price for it)

      Do you know how many people wonder how I can survive without internet on my phone??????  I can't even check my son's hockey schedule to see if practice is cancelled without logging onto team hub, my children and their teachers now have things on the internet for school...and I am going to be forced by unreasonable prices to be a pain in the butt to people because by not conforming and using the internet that I can't afford I am calling and talking to people and sending notes etc and be an inconvenience because I cannot afford technology by Sasktel, which other people can afford because they live in the city and I live in the rural.  I get that we have to pay more, and we do pay 40% - 60% more for everything already, but these new overage charges are just too much and are inaccurate too boot.

      End of rant

       

       

    • Allen Altwasser

      Sasktel Fusion, I believe you have a problem.  As mentioned above, I am experiencing the same problems on two different Fusion accounts.  My home and business both use Fusion as the internet connection.  My home connection uses the Lajord tower, my business is on the Milestone tower.  Usage has gone wild and nothing has changed since previous months when we were always under 100GB.  Usually 50 - 70GB per month.  Now over 125GB with 10 days still to go in the billing month.  80 GB just in the last four days.  This is at a business where there is not Netflix being streamed or gaming going on, just everyday email and business use.   I have called tech support and was told it could be a number of things which is not all that helpful.  Our connection is password protected, we are in a rural location and not situated near other residences or homes.  I honestly believe you need to have some technical people take a close look at what is going on.  Please pass this onto management.

    • Jeremy Reed

      What you guys are experiencing is EXACTLY what I went through the the entire summer of 2016.  I tried all their "tips", I listened to their BS, I let them tell me that it was my equipment, for a while.  I spent many full days trying to troubleshoot.  Me and my wife were lied to, lead on, strung along, and finally offered a "parting of ways" by the highest people in Sasktel's customer service crew.  That was their solution - for us to go away!!!  I was verbally assaulted by their installing dealer.  See the "fusion total disapointment" thread for more detail.

      I can VERY happily report that yesterday - Jan 28th, 2017 - we, and our neighbors, had SPYR rural internet service installed.

      EVERYTHING WORKS AGAIN!!!  I am currently watching Snowden in Full 1080 HD with no hiccups or buffering, (something that we've never been able to do), and every last one of the peripherals that Sasktel tech support and Chittronics blamed for my problems are up and running 100%.  For 100$ a month, with a 180$ install job that took under 2 hours, I get 20mbps download AND upload speeds, ABSOLUTELY NO DATA CAP, and accountable and friendly customer service run by two dudes that have a vested interest in the success of their company BECAUSE THEY'RE NOT PROTECTED BY A UNION!!!!  70$ gets you 10Mbps.

      Add some years to your lives - www.spyrnetwork.com

      It's too bad they don't have a broader net, but they will.

      -J.

    • Raelynn Friesen

      Ever since the start of the year we have been doing nothing differently since 2016 but all of the sudden we are hitting our limit for our wifi ten days before the next reset. Every month we have to go to friends houses and are using up our hotspots for my kids school work and my work. i would like to know the reason for this and i would like sasktel to fix it. We harldly ever use wifi me and my husband are at work until six and our kids dont get back from school till four we have been turning off the wifi on our xbox so it cant be updates and even at that my son dowloaded a 70 gigabyte game not to long ago in 2016 and we still had wifi after that what did they change.

    • Jeremy Reed

      Raelynn - prepare to be blamed for something that you're not doing wrong.  They'll blame your appleTV, then your xbox, then your home non-Huawei router (something that should be your personal choice), then your home computer, then your iPhone, then one of your neighbors for hacking into your wifi, then they'll blame your kids for downloading or streaming, then they'll blame sunspots.

       

      Only after you have removed all devices from your network, zip-tied your kid's hands, and built a RF-proof lead wall around your farm/acreage will they begin to acknowledge that there is an actual problem that they are responsible for.

       

      Then they'll say that the Huawei piece of garbage router that they force on you is YOUR'S and YOU have to repair/replace it.

       

      Then when you prove beyond a doubt that this is THEIR fault they'll offer you to "just cut ties".

       

      If you're in the range of Spyr internet services, call them NOW and switch.  Our life is INFINETly better since we switched.

       

      Switch today - this is NOT going to get any better.  You'll waste entire days of your life and take months/years off your life by trying to trouble shoot this garbage service.

      Best of luck.

       

      -J.

    • Jeremy Reed

      That is absolute ***.  There are MANY complaints.  Sasktel is lying to you, and I'd guess lots of other people.

    • David Seeley

      I understand that this can be frustrating, and for our situation running a business in Rural Saskatchewan Sasktel is out only non-custom option. We have looked into a custom option and the cost would be $20,000/year and up. We have 2 fusion connections and it is VERY difficult to manage usage and restrict bandwidth to ensure limited overages. You are correct that the supplied router is ***, unfortunately so are many others. The only solution that worked was to put a customized firmware on our routers that would restrict data per device. 

      We had overage problems until we went away from off the shelf solutions and this is NOT Sasktels fault. If you are using devices that pull down data they will likely pull down too much. We have a system that connects over 200 devices and could not stop the overages until a custom router system was put in place. Now we never go over and restrict data by device.

      Comments about rural users not getting the same as urban ones are ridiculous. The cost of servicing rural customers are many times higher. If you value or need to have rural service then it is not the responsibility for sasktel to spend 10x more getting service to your door. It is the cost of rural life. You may not like it, but the reality is getting rural service is VERY hard. 

      With that said I would be willing to pay 400/month for a uncaped and unthrottled service. However, my only options are custom at a cost of over 20,000 per year. FYI - I am in no way affiliated with sasktel, just a customer.

    • Jeremy Reed
      David Seeley said:

      I understand that this can be frustrating, and for our situation running a business in Rural Saskatchewan Sasktel is out only non-custom option. We have looked into a custom option and the cost would be $20,000/year and up. We have 2 fusion connections and it is VERY difficult to manage usage and restrict bandwidth to ensure limited overages. You are correct that the supplied router is ***, unfortunately so are many others. The only solution that worked was to put a customized firmware on our routers that would restrict data per device. 

      We had overage problems until we went away from off the shelf solutions and this is NOT Sasktels fault. If you are using devices that pull down data they will likely pull down too much. We have a system that connects over 200 devices and could not stop the overages until a custom router system was put in place. Now we never go over and restrict data by device.

      Comments about rural users not getting the same as urban ones are ridiculous. The cost of servicing rural customers are many times higher. If you value or need to have rural service then it is not the responsibility for sasktel to spend 10x more getting service to your door. It is the cost of rural life. You may not like it, but the reality is getting rural service is VERY hard. 

      With that said I would be willing to pay 400/month for a uncaped and unthrottled service. However, my only options are custom at a cost of over 20,000 per year. FYI - I am in no way affiliated with sasktel, just a customer.

      View original

      Sorry David - you are comparing apples to oranges here.

      From what I can see, you are running out of your monthly usage because YOU'RE USING MORE THAN THE ALLOTTED AMOUNT IN YOUR BUSY BUSINESS.  You run some sort of business, and you need the bandwitch, so you have to pay for it - period.  The people posting here, myself included, literally disconnected every device in their home from the fusion router (wired and wireless), yet the usage meter climbs exponentially, daily.  The problems reported here are 100% Sasktel's problem and fault.  There is something goofy between their fusion towers and the Huawei modem/router thing that is giving false readings, and in turn, charges to the paying customer.  Your problem is YOUR problem, simply because you're using a lot of bandwidth.  Now, having said that - are you SURE that you and your employees are using all that bandwidth?  Or are you another unknowing victim of this stupidity as well???  Might be worth looking into.  50 or 100GB a month, even for a business, is A LOT of data.  Either you run a graphic design firm on a farm, or your employees are watching a lot of netflix.  Emails don't take that much data.

       

      As for other routers being qwap - name me one.  Shaw?  Access?  Telus?  MTS?  No - if those companies have problems with a device, they fix it - they don't blame the customer.  Accountability is lacking here.

       

      As for how HARD everything is for Sasktel - you, my friend, have drank too much of the Saskatchewan Juice.  Not everything in life has to be a struggle.  The little guy doesn't always have to get hosed.  We don't always have to take what we are being told at face value.  Think critically about what is going on here.  Read my posts.  They are a factual recount of the months of BS that we had to put up with trying to get to the bottom of things.  The improvement came the day that we got SPYR service and canned Fusion.  Fusion comes a premium price, and the service is rock-bottom discount.

       

      I have no idea where you are, but if you are in range of a SPYR internet tower, I'd strongly suggest you give them a call.  uncapped data and speed of 20MBPS+.  They can also offer custom services for larger data needs.

       

      Bill 40 passed today.  Hope is on the horizon for common sense.  Those who work hard and do a great job have nothing to worry about.  Those who have an attitude of entitlement, offer little to nothing to the improvement of the company/service, and rely on your union to keep you around - you should worry.

    • Bonnie Moleski

      Hey Guys

      My modem is dying and I am only getting sporadic service when I hit the reset button.  According to Sasktel the modem has a glitch and it is constantly trying to reset/restart itself.  Need a new modem.  But I have to buy a whole new system and have it installed, no one will sell parts and of course after close to three years their is no warranty!  So my choices are to buy a new system and have the company selling it - only a few dealers that sell fusion - to come and install it. That way I will have warranty if their are any problems.  But hey I only need a new modem - sad - I am forced to buy a complete new system.  Anyway good luck everyone!

      Mr. Seely, my complaint with rural service and Sasktel is that we had a great product and package and we did pay double what the cities paid for this service and I did not complain.  I loved my old Sasktel internet.  But they took it away in the promise that this new fusion was going to be even better.  They flat out lied.  I had great internet for 8 years in the rural. Then poof - back to the stone age. Inferior product quality for the price I am paying.  My other complaint was that I was being charged for data usage when it wasn't being used, as were many other people.  Some people were in Mexico for a holiday and gone for Christmas and were maxing out their usage allotment and going over by large sums - like 25GB of data per day when they were not even home.  You said you have 200 devices - we had 4 - and were going over our usage of 100GB of data. According to Sasktel that amount of data is equal to watching 100 hours of Netflix or you tube.  Anyhow that is life.  I will weigh my options on what service I will use next, and may dump fusion and go with a hot spot on my phone. For $250 bucks for a new system and $90.00 per month and it will probably only last a few years is pretty costly for the service that I will receive. (Yes it is amazing that I do not have internet on my phone, i actually sit and visit with people and talk)